Return Policy

If you need to return a purchased item, please submit a ticket to our RMA (Return) Department. All products sold by Tech Expert Innovations are covered by a 90-day warranty against manufacturer defects, unless otherwise specified on your invoice. Please note, this warranty does not cover damages caused by third-party technicians or guarantee product compatibility.

 

Tech Expert Innovations is not responsible for errors in product listings and reserves the right to refuse or cancel orders with incorrect information. Returns are subject to the return policy in effect on the invoice date. We also reserve the right to change or cancel these policies at any time.

 

We make no warranties or guarantee regarding our products, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose. We will not be liable for any damages or losses related to product warranties.

 

Please note that license/software purchases and shipping fees are non-refundable.

 

Starting March 9, 2021, a 20% restocking fee applies to all non-damaged returns (such as refurbished, bulk packs, pull items, new open box, and tested items), excluding brand-new products. Factory-sealed, brand-new, or retail products must be returned unopened and in their original condition. All returns require a valid RMA number issued by Tech Expert Innovations.

 

Customers are responsible for return shipping costs on defective product exchanges; however, we cover the shipping costs back to the customer. Returns must be shipped via ground shipping unless expedited shipping is requested, which may incur additional charges.

 

If you return a product because of ordering the wrong item or a change of mind, we do not accept such returns. Please ensure you select the correct product before purchasing.

 

All products in retail packaging are covered by the manufacturer’s warranty, and any returns or replacements after 15 days must be handled directly with the manufacturer. Tech Expert Innovations is not responsible for warranty claims on these items and does not authorize returns on behalf of the manufacturer.

 

If your product is Dead on Arrival (DOA), you have 15 days from the invoice date to submit a return request. We do not accept returns for products damaged by the customer. Please inspect shipments immediately and refuse delivery if visible damage is present. We insure most shipments for your protection.

 

Returns must be initiated within 15 days of purchase, and products must be returned within 90 days from the invoice date.

 

Tech Expert Innovations does not offer price protection for products that drop in price after purchase. Refunds are processed based on the current price at the time of return approval, less any applicable fees.

Burned or physically damaged products are not eligible for replacement or refund. Any damaged or missing items must be reported within 3 days of delivery, or the request will be denied.

Refunds will be issued for the product’s current value or sale price, whichever is lower, minus restocking or other fees.

Return guidelines based on reasons:

Unwanted or Wrong Products:

For unopened or opened brand-new, factory-sealed items, a restocking fee between 30% and 35% applies if you notify us within 10 days of delivery.

 

Processed or Special Orders:

No refunds; a 35% restocking fee applies.

 

Partial Shipments:

A 20% restocking fee applies on received items. No cancellations due to delivery time. Please communicate your deadlines clearly before ordering.

 

OEM Server Parts:

Warranty coverage depends on the original server warranty (3 to 5 years). We honor the manufacturer’s warranty duration but do not provide refunds if unsupported.

 

Final Sale Items:

Non-returnable and non-refundable under any circumstances.

 

Defective Products:

Defective items will be replaced with the same model upon receipt. If replacement is unavailable, a full refund will be issued.

 

Shipping Errors:

If you receive the wrong item, the correct product will be shipped once we receive the incorrect one. For items damaged during transit, refuse shipment if visible damage exists, and notify the carrier immediately. Keep all packaging for inspection. International customers are responsible for return shipping even if the item arrives damaged or defective.

 

License and Software:

All license and software sales are final with no cancellations or refunds.

 

To submit an RMA request, please provide:

1. Order number
2. Serial number
3. Reason for return and requested action
4. Whether the product is opened or still factory sealed

International returns and associated shipping costs are always the responsibility of the customer. Taxes and duties are not refundable. Shipping fees are non-refundable.

Failure to return the product within the specified time after RMA issuance will void the RMA and be considered acceptance of the product.